Returns & Refunds

At Luméra Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Products must be returned in their original packaging
  • Proof of purchase is required

Damaged, Incorrect, or Wrong Color Items

If you receive:

  • A damaged item
  • The wrong item
  • The wrong color
  • A defective product

Please contact us within 48 hours of delivery with clear photos of the item and packaging.

Once reviewed and approved, we may offer:

  • A replacement item
  • Store credit
  • Or a refund depending on the situation

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings
  • Worn hair accessories
  • Opened silk beauty or sleep products
  • Final sale or clearance items

Refund Processing

Once your return is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.

Important Notes

  • Items showing signs of heavy use or intentional damage are not eligible for refunds
  • Slight color variations may occur due to lighting or screen settings
  • Shipping fees are non-refundable unless the error was caused by us

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.